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B.E.S.T B.E.S.T PLANS HANDY TIPS

Your business success depends on your IT infrastructure. You need Computer Troubleshooters ~ Avonside to deliver proactive services that not only keeps your network up and running, but running effectively and efficiently.

Computer Troubleshooters ~ Avonside complete B.E.S.T. (Business Enhance Support Technology) package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.
B.E.S.T. Plans LITE Basic Pro-
Active		 Trouble Free
Monitoring Services        
24x7 Availability Monitoring & Alerting
Error & Event Log Monitoring
Drive Space Monitoring
Website Monitoring
SQL Database Monitoring
Asset Inventory
Security Services        
24x7 Desktop/Server Monitoring and Alerting -
Network Firewall Monitoring -
Microsoft Patch Management -
Managed Antivirus and Antispyware -
Spam Management and Monitoring -
Network Usage Monitoring -
Backup Monitoring and Administration -
Maintenance Services        
Remote Server Administration -
User Account Administration -
Regular Maintenance -
Printer Management -
Support Services        
Phone and Email Support -
Remote Control Support -
Onsite Support - -
Advanced Support Services        
Guaranteed Response Times -
Monthly Network Summary Reports
Annual Executive Report and Review -
Internet/Email Management -
Asset and Compliance Management - -
Disaster Recovery Planning - -
Zero Downtime Guarantee        
$100 per hour paid when network not available - - -

Service Costs        
Phone Support Per 1/4 Hour Included Included Included
Remote Support Per 1/2 hour Included Included Included
Onsite Support (Server) Per 1/2 hour 20%
Discount		 Included Included
Onsite Support (Computer) Per 1/2 hour 20%
Discount		 Included Included
Onsite Support (Outside scope of plan) Per 1/2 hour 20%
Discount		 20%
Discount		 20%
Discount
No Downtime Guarantee - - - $-100 per
1/2 hour
Setup Costs        
This will vary per site depending on current configuration but allow 2-4 hours to install and configure monitoring software on the server. A server class computer is required to deploy and manage security patches. An Exchange Server is required to provide Spam Management and monitoring. A proxy server is required to monitor and control internet traffic. Server, XP Pro, Vista Business class computers or SNMP compliant devices are required for monitoring.
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